All orders made through Treet are covered by Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund.
If there’s an issue with your order, file a Misrepresentation Claim within 72 hours of receiving the item. If more than 72 hours have passed without receiving a verification or Claim, we will automatically verify your order and returns will no longer be possible.
Submit a Claim (email email@example.com) - File a claim on Your Purchases page within 72 hours of receiving the item.
Treet Review - Treet will review your Claim and get back to you with any additional questions or required photos.
Print Return Label & Ship - If your Claim is accepted, we’ll provide a return shipping label for you to print and return the item within 72 hours.
Receive Full Refund - Once your tracking info shows the item is in the mail, we’ll disburse your full refund.
Misrepresented items- The item has notable quirks that weren’t mentioned in the original post.
Incorrect items- The item from the original post is not the item that was received.
Inauthentic items- The item is not an authentic piece from the brand.
What if I just don’t like my item or it doesn’t fit?
If you receive an item that you don’t want for whatever reason, you can re-list the item without paying any commission or fees. In order to qualify, you must email firstname.lastname@example.org within 72 hours of receiving the item with the following information:
- Order # of the original purchase
- Your new listing
- Brief description of why you will be re-listing the item
After receiving the above information, we will approve the listing and waive the commission fee once it’s sold.